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Terms & Conditions

1. Definitions

  • “Company” refers to [KM Leaks & Watermains].

  • “Client” refers to the individual or organisation engaging our services.

  • “Works” refers to all construction, labour, materials, and services provided.

2. Quotations & Acceptance

  • All quotations are valid for 30 days from the date issued.

  • A quotation becomes a binding agreement once accepted in writing or by payment of a deposit.

  • The Company reserves the right to withdraw or amend a quotation at any time before acceptance.

3. Pricing & Payment Terms

  • A non-refundable deposit (typically 20–50%) is required before work begins.

  • Interim payments may be required for larger projects and will be outlined in the quotation.

  • Final payment is due immediately upon completion unless otherwise agreed in writing.

  • Late payments may incur interest at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Scope of Work

  • All works will be carried out as outlined in the agreed quotation or contract.

  • Any additional work requested by the Client will be treated as a variation and may incur additional costs.

5. Variations & Changes

  • Any changes to the agreed works must be confirmed in writing.

  • The Company reserves the right to adjust pricing and timelines accordingly.

  • Verbal agreements are not binding unless confirmed in writing.

6. Materials

  • Materials will be supplied as specified in the quotation unless otherwise agreed.

  • Where specific materials are unavailable, the Company reserves the right to substitute with similar quality alternatives.

  • Any increase in material costs beyond the Company’s control may be passed on to the Client.

7. Client Responsibilities
The Client agrees to:

  • Provide clear access to the work site during agreed working hours.

  • Ensure necessary permissions, planning approvals, or permits are obtained unless otherwise agreed.

  • Inform the Company of any known hazards or site issues.

8. Delays & Force Majeure

  • The Company is not liable for delays caused by factors beyond its control, including but not limited to weather conditions, supply shortages, or unforeseen structural issues.

  • Project timelines are estimates and may be adjusted as necessary.

9. Cancellations

  • Cancellations must be made in writing.

  • Deposits are non-refundable once work has been scheduled or materials ordered.

  • The Client may be liable for costs incurred up to the cancellation date.

10. Completion & Snagging

  • Upon completion, the Client must inspect the work and notify the Company of any defects within 7 days.

  • The Company will rectify any agreed defects within a reasonable timeframe.

11. Warranty

  • The Company provides a [e.g., 12-month] workmanship warranty from the date of completion.

  • This warranty does not cover:

    • Normal wear and tear

    • Damage caused by misuse or lack of maintenance

    • Work altered by third parties

12. Liability

  • The Company will maintain appropriate public liability insurance.

  • Liability is limited to the value of the contract.

  • The Company is not liable for indirect or consequential losses.

13. Health & Safety

  • The Company complies with all relevant UK health and safety regulations.

  • Clients must not interfere with works or enter unsafe areas.

14. Ownership of Materials

  • All materials remain the property of the Company until full payment has been received.

15. Dispute Resolution

  • In the event of a dispute, both parties agree to attempt resolution through negotiation.

  • If unresolved, disputes may be referred to mediation before legal action.

16. Governing Law

  • These Terms & Conditions are governed by the laws of England and Wales.

17. Acceptance

  • By accepting a quotation or engaging our services, the Client agrees to these Terms & Conditions.

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